Twitter - power to abuse

There was a time when using twitter was like crying in the rain. Tweets sent out drifted off into the ephemera without much impact on anyone's lives. It was a place people talked about what they had for lunch, bitched about the weather and discussed conspiracy theories over the continued success of Simon Cowell. Whilst all that is still true, over the past couple of years the media have started to take twitter far more seriously and the impact it can have - both positive and negative - has been recognised.

Twitter can - and is - used for good, from making sick kid's dreams come true; to connecting friends with common interests across the world; to making "internet celebrities" of those rare people who can fit wit, intelligence and insight into 140 characters. However, with this infamy also comes the negative and it's those stories that have made the news in recent times.

For some, the ability to say whatever they think or feel to thousands of people has led them to do exactly that, without a passing thought to the consequence. Twitter has sadly always been used to make racist, homophic and simply moronic posts but now people are starting to take note, whether is be the offensive tweets about the gravely ill Fabrice Muamba, the vile homophobic threats against Boy George or sexist abuse towards Louise Mensch.

People are beginning to realise that - as in the street - you can't simply say whatever you like on twitter without it touching or effecting anyone and prosecutions have been made.

As some of you know, I recently received a second bout of abuse from a twitter user. He  to try and blackmail me, claiming to have information on me, where I live and threatening to inform my husband about my behaviour and "come up and see me so we can talk about this". FInally, he made the libelous statement that I have been "convicted for threatening to rape children."

http://twitpic.com/a2tzdv/full

At the time of the initial statements, I did noting about it. However, when he repeated these threats and accussed me of stalking him I decided it was time to take action. With all the publicity over twitter prosecutions as mentoined above and reading about a succesful prosecution by a councillor (who had a twitter user charged for calling him a C***) I thought that this kind of behaviour was now taken seriously.

I contacted the police in England, who were extremely helpful but as I (the "victim") live in Scotland they could not actually prosecute. It was down to my local police. When I contacted them the result was very different. The police officers admitted they knew nothing about twitter and in the end said the best course of action was blocking and reporting the user to twitter.

I appreciated their help but found the advice lacking. Whilst I agree that generally bullies and "trolls" are best ignored - thus starving them of the attention they thrive on - there are times when this does not solve the problem. This is not the same as someone sending you abusive emails - where the upset comes only from you seeing the unpleasant things said about and to you.

In the age of social networking, bullying and harassment is not about simply upsetting you, it's very often about attempting to defame, destroy and derail your online presence. Trolls (a short-hand, catch-all term I'll use for bullies and harassers online) are not just happy with hating you, they want everyone else to hate you too. In the days before social media and online lives, an enemy might harm your reputation by spreading rumours or making accusations against you - but it would be hard for them to reach more than handful of people. Now trolls can set up a blog, facebook or twitter account and spread any gossip, innuendo or accusations to thousands of people in a matter of minutes.

So while you may block them and not see what they are saying, all that does is mean they can carry on saying whatever they feel like about you and you won't know about it. Rather like the old "if a tree is cut down in a wood and no one is there to hear it, does it make a noise", but in this case you know the noise it's made when it's repeated to you by a well-meaning lumberjack or is recorded and played back to you when every time you try to make a phone call.

These days some "ordinary" users on twitter have the same amount of followers as a local newspaper, and with the power of the retweet or share the tweet or status about you can reach thousands more in an instant. Whilst it may be noble not to care what anyone thinks of you, it's soul-destroying to have your name or repuation besmurched to friends, colleagues, and contact - whether you are reading the slurs or not. In the past week I have spoken to several tiwtter users who are being harassed via twitter and both have found the main problem is the abuser is sending tweets ABOUT them to people they know, admire or work with.

This leaves the option of reporting a troubling user to Twitter. To begin with, I found the actual process a mine-field of clicking round and round their help and contact pages before finally locating the correct page (here for anyone you needs it https://support.twitter.com/forms) and then the form itself created a whole new set of issues.

In order to report harassment to twitter (as opossed to impersonation or spam) you have to specify individual tweets rather than just a twitetr account in general - this can be tricky when so many twitter trolls will delete the offending tweet after it has made its impact. And twitter support clearly states they DO NOT accept screenshots, so even if you capture evidence that the tweet existed, in the world of twitter support it's gone therefore it can't be reported - despite their statement "If someone means you harm, just removing the threatening statements does not make the issue go away."

Another stumbling block is the policy that Twitter will not receive reports on harassment to a user from a third party - that is, if your followers can see a person is sending you abusive tweets (perhaps while you are not reading your timeline) they can't report it. ONLY a complaint made by the person who has received the threats will be accepted by twitter.

This means, that in the case of Fabrice Muamba only HE could report that he was offended by the tweets about him, whilst he lay critically ill in hospital. Obviously this wasn't the case in his situation, but it's the policy twitter states in it's automatic reply to any Support Ticket submitted.

Now I understand why they may have this policy in place - without it they'd likely be getting millions of support ticket submissions every day with such delights as "OMG Drake just said Justin Beiber's music is crap, you have to BAN HIM" and "This bitch said Harry from 1D is ugly, I want something done!" - but it's not a policy that is in place in other forms of media. Whilst Andrew Sachs could make a complaint to OFCOM that he was abused by Russell Brand and Jonathan ROss, it was the sheer number of complaints who said THEY were offended by the broadcasted interaction that led to it actually having an impact.

This again brings us back to the blocking issue, if you have blocked the user but they are still tweeting abusive messages about and to you viewed by their thousands of followers, none of them can do anything about it - other than inform you so YOu can report it. Once again, making blocking redundant.

The main problem with Twitter's support is their belief that everyone has different levels of tolerance in terms of what is offensive, so they refuse to deem anything offensive. Therefore you can make racist, homophobic and generally abusive (they say they will respond to specific threats of actual harm) comments freely without Twitter doing anything.

That is, of course, unless you are famous. Here is the important difference. If you are a well known personality with hundreds of thousands of followers and a high-flying lawyer behind you, it's all a different story. Suddenly, the power of numbers that Twitter claims not to care about comes into play.

If a trolling account becomes "well known" due to abusive tweets sent to celebrities it becomes a double-edged sword. the retweeting and mentoins feed their attention seeking behaviour but it seems that it is ALSO the only way to make Twitter (or a higher authority) react.

It seems that if you are an influential person, you can get the power of media onto your side and get something done about inapporpriate tweeting, be it from twitter, the police or the real life employers of the Twitter user. And by influential person, i include even Keith chegwin! When a local BBC reporter used her PERSONAL twitter (she stated all opinions were her own) to give her negative opinion on the ex-BBC Tv persoanlity (she said his voice made her feel sick) Keith kicked up a fuss and she was made to apologise.

Twitter-star Lilly Allen also used her own influence and power to get a soldier who made an off colour remark to her (it seemed racist but the intent was unclear, it may have been a typing/grammar error) to get him into trouble with his superiors in the army.

But what of us "common people", those of us who don't have the money and ability to pursue a civil case through the courts? If Twitter won't help and the police find their hands tied, what do we do? We don't have the masses and the media behind us - the Daily Mail aren't going to print an outraged story that I was called a peadophile - where do we turn?

It seems that for Twitter we don't matter. Our hurt, our reputation, our lives aren't enough to warrant doing something to protect us from abuse.